Refund policy

Return Policy

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Returns
Our policy lasts 30 days from original purchase. Unfortunately we do not offer refunds or exchanges. Defective or damaged items can be returned for replacement. 

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marisa@twigsjewels.com and send your item to: 8466 W. Peoria Avenue Suite 108 Peoria,  Arizona US 85345.

Shipping
To return your product, you please mail your product to: 8466 W. Peoria Ave. Suite 108  Peoria, Arizona US 85345.

Customer is responsible for paying shipping costs for returning item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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